Kidton.in Refund Policy

At Kidton, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Our refund policy covers specific conditions under which you may be eligible for a return and refund.

Eligibility for Return and Refund

We accept returns and refunds under the following conditions:

• Product Damaged During Delivery: If the product you received is damaged during delivery, please contact us immediately upon receipt of the item. We will arrange for a return and issue a refund or replacement once we receive the returned item and verify the damage.
• Wrong Product Delivered: In the event that you receive the wrong product, please notify us within [3] days of delivery. We will arrange for the return of the incorrect item and send you the correct product at no additional cost.
• Missing Items in Delivery: If your order is missing items or delivered with a quantity less than what you ordered, please inform us within [7] days of receiving your order. We will investigate the discrepancy and either send you the missing items or issue a refund for the missing quantity.

Process for Returns and Refunds

To initiate a return and refund, please follow these steps:

1. Contact our customer support team at kidton41@gmail.com within the specified timeframe for the condition you’re experiencing.
2. Provide detailed information about the issue, including your order number, the nature of the problem, and any relevant photos or documentation.
3. Our customer support team will guide you through the return process and provide instructions for returning the item(s) to us.
4. Once we receive the returned item(s) and verify the eligibility for a refund, we will process your refund within [5-7] business days. Refunds will be issued to the original payment method used for the purchase.

Exceptions

Please note that certain items may not be eligible for return or refund, such as products that have been used, damaged due to misuse, or are not in their original packaging.

Contact Us

If you have any questions or concerns about our refund policy or need assistance with a return, please contact us at kidton41@gmail.com. Our customer support team is here to assist you and ensure your satisfaction.